LEVITATION

Most issues you can self-serve in your customer portal. If not, email <a href="mailto:store@levitation.fm">store@levitation.fm</a>.
What you can do yourself in the customer portal:
<ul>
<li>Cancel anytime</li>
<li>Update your address</li>
<li>Update your payment method</li>
<li>Switch between quarterly and annual</li>
<li>See your billing history and next drop date</li>
</ul>
Customer portal: <a href="https://levitation.fm/account">levitation.fm/account</a>
When to email us:
<ul>
<li>Damaged or missing items (include photos)</li>
<li>Lost drops</li>
<li>Refund requests within 24 hours of signup</li>
<li>Address or payment changes you can&apos;t make in the portal</li>
<li>Anything else about your subscription</li>
</ul>
Include your order number and a short description. We respond within 24 hours on business days.

Most issues you can self-serve in your customer portal. If not, email <a href="mailto:store@levitation.fm">store@levitation.fm</a>.
What you can do yourself in the customer portal:
<ul>
<li>Cancel anytime</li>
<li>Update your address</li>
<li>Update your payment method</li>
<li>Switch between quarterly and annual</li>
<li>See your billing history and next drop date</li>
</ul>
Customer portal: <a href="https://levitation.fm/account">levitation.fm/account</a>
When to email us:
<ul>
<li>Damaged or missing items (include photos)</li>
<li>Lost drops</li>
<li>Refund requests within 24 hours of signup</li>
<li>Address or payment changes you can't make in the portal</li>
<li>Anything else about your subscription</li>
</ul>
Include your order number and a short description. We respond within 24 hours on business days.

Who do I contact about my RVRB Chamber subscription?

RVRB Chamber Club

What is the Levitation Record Club?

When will I be billed?

When will my first shipment arrive?

If I cancel, will I still get my next shipment?

Can I change tiers later?

Do you ship internationally?

What if my record arrives damaged?

Is shipping really free?

Can I cancel anytime?

What do I get each month?

Do I get a discount in the shop?

What is the record swap option?

When can I start swapping?

What can I swap for?

What if a swap sells out?

How much does Record of the Month cost?

How is the record chosen?

When will my Record of the Month ship and be processed?

Can I swap my record of the month with another record?

What is Record of the Month?

Record of the Month Subscription

Is shipping included?

Can I swap my upcoming record with Heavy Rotation?

What is Heavy Rotation?

Is Heavy Rotation curated by Levitation?

What exclusives do Heavy Rotation members get?

What do I receive?

How often will I receive records?

Heavy Rotation Subscription

What is RVRB Chamber?

How often is it shipped?

What’s included in each quarterly bundle?

Do I get a shop discount?

What exclusives do Chamber members get?

How do I claim my 15% discount?

RVRB Chamber Club Subscription

Levitation Subscriptions

How does RVRB Chamber billing work?

Can I cancel my RVRB Chamber subscription?

When will my first RVRB Chamber drop arrive?

Can I switch between quarterly and annual billing?

Can I get a refund on RVRB Chamber?

Do you ship RVRB Chamber internationally?

How do I change my RVRB Chamber payment method?

What happens if my RVRB Chamber payment fails?

Can I sell or trade my RVRB Chamber exclusives?

What Levitation products are available for wholesale?

What is the minimum order amount?

Is there a minimum quantity per title?

How do I place a wholesale order?

What wholesale discount do retailers receive?

How do wholesale orders ship?

Do you offer Net 15 or Net 30 payment terms?

How long does it take for wholesale orders to ship?

Do you offer exclusive or limited variants to record stores?

Can I pre-order upcoming Levitation releases?

What happens if a record arrives damaged?

Do you accept wholesale returns?

Do you offer wholesale for international retailers?

Can my store get early access to Levitation releases?

How do I open a Levitation wholesale account?

Wholesale

What are the Thursday Kick-Off shows?

What's included with a Deluxe Pass?

What's included with a Super Deluxe Pass?

When and where is Austin Psych Fest 2026?

Should I receive an email with my order confirmation?

When and where can I purchase tickets?

When does the event start and end?

What are the types of tickets?

I have an issue with my order – where can I get help?

Can I Upgrade my general admission ticekt to a deluxe ticket?

I want to buy a 3 day pass, but I already bought a single day ticket - can I upgrade?

I can no longer attend, can I get a refund?

Tickets are sold out to the show I want to go to. Where can I get them?

I want to give my ticket to someone else, how do I do that?

Can I leave the venues once I enter?

Are there any age restrictions?

What are the accepted forms of ID?

Where can I park?

Do you take credit or debit cards?

Is Austin Psych Fest ADA accessible?

What about safety and medical needs?

Can I bring a camera?

What can I bring and what is prohibited?

How do I contact Levitation?

Austin Psych Fest FAQ

What is Levitation?

What is Austin Psych Fest?

Is there a Levitation in France?

What is RVRB?

Austin Psych Fest, Levitation & RVRB

Events

When will my pre-order ship?

Can I get a refund on a pre-order?

Can I add items to an existing pre-order?

What is your shipping policy?

Where is my order?

Is my order lost in the mail?

Can you have more than one ShipTo address for Vinyl?

Can I update an address on an open order?

How do I track my order?

Can I combine shipping across two orders?

Can I separate a pre-order from in-stock items to ship sooner?

Who pays duties and taxes on international orders?

Shipping

What is your return policy?

What is your return and exchange policy?

How do I start a return or exchange?

Who pays for return shipping?

When will I receive my store credit?

My item arrived defective or incorrect — what do I do?

Are there situations where I can get a cash refund?

I received a gift — can I return it?

Returns

Orders

What is your order processing time?

Who do I contact about my RVRB Chamber subscription?Updated 21 days ago