# shop-levitation

> Public Help Center articles for shop-levitation.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [When will I be billed?](https://help.levitation.fm/en-US/when-will-i-be-billed-4744466.md): On your plan’s billing date (monthly or quarterly depending on the tier). Your confirmation email will include the exact date.
- [When will my first shipment arrive?](https://help.levitation.fm/en-US/when-will-my-first-shipment-arrive-4744470.md): Timing depends on the current month’s selection and fulfillment window. You’ll receive tracking once your package ships.
- [If I cancel, will I still get my next shipment?](https://help.levitation.fm/en-US/if-i-cancel-will-i-still-get-my-next-shipment-4744472.md): If you cancel after you’ve been billed for an upcoming cycle, you’ll typically still receive that shipment. You can cancel through your customer portal and you can specify a cancellation cutoff window if you want.
- [Can I change tiers later?](https://help.levitation.fm/en-US/can-i-change-tiers-later-4744497.md): Yes—members can upgrade/downgrade between tiers (timing depends on billing cycle).
- [Do you ship internationally?](https://help.levitation.fm/en-US/do-you-ship-internationally-4744502.md): For all subscriptions we do not ship outside the United States. This includes not shipping to Canada. This only applies to subscriptions. We offer international shipping to other goods outside the subscription models.
- [What if my record arrives damaged?](https://help.levitation.fm/en-US/what-if-my-record-arrives-damaged-4744565.md): If your record arrives damaged, contact support with photos and your order info. We’ll make it right based on our replacement policy.
- [What is Record of the Month?](https://help.levitation.fm/en-US/what-is-record-of-the-month-6358661.md): Each month our curators hand-pick one essential LP – we handle the selection, you handle the shelf space. Includes free US shipping, 10% off the rest of the shop, and a monthly vinyl swap option if you want to trade for something else from the approv
- [How much does Record of the Month cost?](https://help.levitation.fm/en-US/how-much-does-record-of-the-month-cost-4740619.md): Each record costs $44.98 and will be billed on the 15th of each month.
- [Can I cancel anytime?](https://help.levitation.fm/en-US/can-i-cancel-anytime-4740349.md): Yes. You can cancel anytime (your current billing/shipment rules apply*). Cancel through your customer portal. *Once a Record of the Month selection has been processed, it can not be cancelled. A cancellation would apply to the next month.
- [Is shipping really free?](https://help.levitation.fm/en-US/is-shipping-really-free-4740347.md): Free shipping applies to your Record of the Month shipment within the US only. It does not extend to international Record of the Month shipments, or to other shop orders placed using your 10% member discount.
- [What do I get each month?](https://help.levitation.fm/en-US/what-do-i-get-each-month-4740346.md): A curated Record of the Month selected by Levitation, shipped free to you.
- [Do I get a discount in the shop?](https://help.levitation.fm/en-US/do-i-get-a-discount-in-the-shop-4740609.md): Yes—10% off all shop orders while you’re an active member.
- [Can I swap my record of the month with another record?](https://help.levitation.fm/en-US/can-i-swap-my-record-of-the-month-with-another-record-4981443.md): After the first month, members who prefer a different selection may log into their customer portal to swap the featured record for another title from our curated collection. Once each month's pick is announced, you have a 7 day window to make a swap
- [What is the record swap option?](https://help.levitation.fm/en-US/what-is-the-record-swap-option-4740611.md): After you receive your first month’s record, you can swap future selections (within the swap rules) from an approved swap pool.
- [When can I start swapping?](https://help.levitation.fm/en-US/when-can-i-start-swapping-4740612.md): Swaps become eligible after your first month is received.
- [What can I swap for?](https://help.levitation.fm/en-US/what-can-i-swap-for-4740614.md): Swaps come from a defined Levitation Editions swap pool (or a specified list). Swap inventory is limited and may change.
- [What if a swap sells out?](https://help.levitation.fm/en-US/what-if-a-swap-sells-out-4740617.md): If your swap choice is unavailable, you’ll be prompted to pick another swap option (or keep the original selection, depending on your system rules).
- [How is the record chosen?](https://help.levitation.fm/en-US/how-is-the-record-chosen-4740622.md): Selections are curated by Levitation, focused on discovery and Levitation Editions—new records delivered monthly.
- [When will my Record of the Month ship and be processed?](https://help.levitation.fm/en-US/when-will-my-record-of-the-month-ship-and-be-processed-4981442.md): Billing & Record Selection Policy. Customers are charged for their first month upon signing up. All following orders are billed on a monthly cadence. We aim to announce each month's Record of the Month pick around the 15th. That is our target, and so
- [What Levitation products are available for wholesale?](https://help.levitation.fm/en-US/what-levitation-products-are-available-for-wholesale-5036559.md): We offer a selection of Levitation exclusive vinyl pressings, festival releases, limited color variants, and select catalog titles for wholesale purchase. Availability may vary depending on pressing quantities and current stock. Some ultra-limited re
- [What is the minimum order amount?](https://help.levitation.fm/en-US/what-is-the-minimum-order-amount-5036561.md): Our standard minimum order is $250 per order to qualify for wholesale pricing.
- [Is there a minimum quantity per title?](https://help.levitation.fm/en-US/is-there-a-minimum-quantity-per-title-5036564.md): Most titles have a minimum order of 5 units per release, though some limited pressings may require higher minimums due to allocation. Details will be listed on the wholesale ordering page.
- [How do I place a wholesale order?](https://help.levitation.fm/en-US/how-do-i-place-a-wholesale-order-5045108.md): Once your wholesale account is created, simply log in using the account you registered with. From there, head to the Wholesale section of our site to browse available titles and place your order. To qualify for wholesale pricing, orders must meet our
- [What wholesale discount do retailers receive?](https://help.levitation.fm/en-US/what-wholesale-discount-do-retailers-receive-5036566.md): Wholesale partners receive standard industry discounts off MSRP, typically in the 40–50% range depending on the release and pressing size.
- [How do wholesale orders ship?](https://help.levitation.fm/en-US/how-do-wholesale-orders-ship-5036567.md): Wholesale orders ship from our warehouse via UPS, USPS, or freight depending on order size. Shipping charges are calculated at checkout or invoiced with your order.
- [Do you offer Net 15 or Net 30 payment terms?](https://help.levitation.fm/en-US/do-you-offer-net-15-or-net-30-payment-terms-5036623.md): Payments are made on order and we do not offer a net 15 or net 30.
- [How long does it take for wholesale orders to ship?](https://help.levitation.fm/en-US/how-long-does-it-take-for-wholesale-orders-to-ship-5036624.md): Most wholesale orders ship within 3–5 business days, depending on inventory and order volume. Pre-order titles will ship once the record is released.
- [Do you offer exclusive or limited variants to record stores?](https://help.levitation.fm/en-US/do-you-offer-exclusive-or-limited-variants-to-record-stores-5036735.md): Yes. Select Levitation releases include retail-exclusive color variants and limited pressings available only through our wholesale partners
- [Can I pre-order upcoming Levitation releases?](https://help.levitation.fm/en-US/can-i-pre-order-upcoming-levitation-releases-5036736.md): Yes. Retail partners can place advance wholesale orders on upcoming titles to guarantee allocation before release.
- [What happens if a record arrives damaged?](https://help.levitation.fm/en-US/what-happens-if-a-record-arrives-damaged-5036737.md): If any records arrive damaged in transit, please contact us within 7 days of delivery with photos and order details. We will arrange a replacement or credit when possible.
- [Do you accept wholesale returns?](https://help.levitation.fm/en-US/do-you-accept-wholesale-returns-5036738.md): Due to the limited nature of many pressings, wholesale orders are generally non-returnable. Exceptions may be made for defective merchandise.
- [Do you offer wholesale for international retailers?](https://help.levitation.fm/en-US/do-you-offer-wholesale-for-international-retailers-5036739.md): Yes, we work with international record shops. Shipping rates and minimum orders may vary depending on location.
- [Can my store get early access to Levitation releases?](https://help.levitation.fm/en-US/can-my-store-get-early-access-to-levitation-releases-5036959.md): Wholesale partners may receive advance notice of upcoming releases, pre-order opportunities, and exclusive pressings tied to Levitation events like Austin Psych Fest and Levitation Festival.
- [How do I open a Levitation wholesale account?](https://help.levitation.fm/en-US/how-do-i-open-a-levitation-wholesale-account-5036981.md): You can apply for a wholesale account by contacting us at wholesale@levitation.fm or through our wholesale application form here. Once approved, you'll gain access to wholesale pricing and ordering.
- [What Levitation products are available for wholesale?](https://help.levitation.fm/en-US/what-levitation-products-are-available-for-wholesale-5037045.md): We offer a selection of Levitation exclusive vinyl pressings, posters, limited color variants, and select catalog titles for wholesale purchase. Availability may vary depending on pressing quantities and current stock. Some ultra-limited releases may
- [What are the Thursday Kick-Off shows?](https://help.levitation.fm/en-US/what-are-the-thursday-kick-off-shows-5581090.md): Austin Psych Fest kicks off with special shows on Thursday, May 7 at venues around downtown Austin — before the main festival begins at Far Out Lounge on May 8. Thursday shows are ticketed separately from the main festival passes. Check the APF 2026
- [What's included with a Deluxe Pass?](https://help.levitation.fm/en-US/whats-included-with-a-deluxe-pass-5581092.md): The Deluxe Pass includes everything in General Admission plus:. The Deluxe 3-Day Pass also includes an exclusive version of the Commemorative Screen-Printed Poster.
- [What's included with a Super Deluxe Pass?](https://help.levitation.fm/en-US/whats-included-with-a-super-deluxe-pass-5581094.md): The Super Deluxe Pass includes all Deluxe perks plus:. Super Deluxe is very limited availability. Once they're gone, they're gone.
- [When and where is Austin Psych Fest 2026?](https://help.levitation.fm/en-US/when-and-where-is-austin-psych-fest-2026-4771807.md): AUSTIN PSYCH FEST will be held May 8-10, 2026, returning to its original single location format and Spring timeframe with an intimate setting and two stage lineup at South Austin’s The Far Out Lounge – an outdoor venue with a 100 year history. Austin
- [Should I receive an email with my order confirmation?](https://help.levitation.fm/en-US/should-i-receive-an-email-with-my-order-confirmation-4765857.md): Yes. If you do not see your order confirmation in your inbox, make sure to check your junk/spam folder. If you have not received your confirmation or are having any other technical ticketing-related issues with your order, contact our ticketing partn
- [When and where can I purchase tickets?](https://help.levitation.fm/en-US/when-and-where-can-i-purchase-tickets-4766450.md): Tickets are available now online HERE!
- [When does the event start and end?](https://help.levitation.fm/en-US/when-does-the-event-start-and-end-4766732.md): Event hours daily:THU - 5:00 PM - Wristband Early Pickup @ 13th FloorFRI - 2:30 pm-12 amSAT - 2:30 pm-12 amSUN- 2:30 pm-10 pmThe schedule and set times have been released! Check them out SCHEDULE. Headliners play toward the end of each night, with th
- [What are the types of tickets?](https://help.levitation.fm/en-US/what-are-the-types-of-tickets-4768106.md): GA 3 DAY PASS : $225 + tax and fees. – General Admission access all 3 Days of Austin Psych Fest. DELUXE 3 DAY PASS : $475 + tax and fees. Includes: express entry, air conditioned restrooms, private bar & service, lounge seating with stage views. Each
- [I have an issue with my order – where can I get help?](https://help.levitation.fm/en-US/i-have-an-issue-with-my-order-%E2%80%93-where-can-i-get-help-4770036.md): For all issues regarding ticket orders, please read Eventim's Knowledge Base and see if you can find an answer to your question. If you still have questions, please contact Eventim directly and submit a request to the Customer Support team HERE. Be s
- [Can I Upgrade my general admission ticekt to a deluxe ticket?](https://help.levitation.fm/en-US/can-i-upgrade-my-general-admission-ticekt-to-a-deluxe-ticket-4770274.md): Yes, as long as Deluxe Passes or Tickets are still available for the show you want to upgrade, we can process this for you. To upgrade, purchase your new ticket and contact us to request a refund for the original General Admission ticket. The full pr
- [I want to buy a 3 day pass, but I already bought a single day ticket - can I upgrade?](https://help.levitation.fm/en-US/i-want-to-buy-a-3-day-pass-but-i-already-bought-a-single-day-ticket---can-i-upgrade-4770587.md): Absolutely! Purchase your new 3 Day Pass contact us to request a refund of the original General Admission ticket. The full price of the original ticket including all fees will be refunded. To request a refund, submit a request to the Customer Support
- [I can no longer attend, can I get a refund?](https://help.levitation.fm/en-US/i-can-no-longer-attend-can-i-get-a-refund-4771167.md): Unfortunately we cannot offer refunds. When you buy a ticket it’s yours to keep.
- [Tickets are sold out to the show I want to go to. Where can I get them?](https://help.levitation.fm/en-US/tickets-are-sold-out-to-the-show-i-want-to-go-to-where-can-i-get-them-4771500.md): There is one legitimate place for resold / 3rd party tickets, via the exchange on TIXEL. Anything else may be a scam, please be wary of anything that sounds too good to be true! Bots and scammers run rampant on social media.
- [I want to give my ticket to someone else, how do I do that?](https://help.levitation.fm/en-US/i-want-to-give-my-ticket-to-someone-else-how-do-i-do-that-4771691.md): To transfer a ticket to another person, login to See Tickets and update the order with the new attendees information. For more information, visit THIS PAGE.
- [Can I leave the venues once I enter?](https://help.levitation.fm/en-US/can-i-leave-the-venues-once-i-enter-4771692.md): If you are 21+, you will be able to leave the festival venues and return. If you are under 21, you cannot re-enter the venue after you leave. Access is subject to venue policy. Please visit the venue door staff if you plan to leave and return.
- [Are there any age restrictions?](https://help.levitation.fm/en-US/are-there-any-age-restrictions-4771694.md): Austin Psych Fest is an ALL AGES event. All attendees must present a valid ID. Patrons under the age of 18 must be accompanied by a parental guardian. Children 8 years old and under do not require a ticket to attend the show.
- [What are the accepted forms of ID?](https://help.levitation.fm/en-US/what-are-the-accepted-forms-of-id-4771696.md): – State Issued Driver’s License– Passport– US Uniformed Services ID Card– Foreign Driver’s License– Expired Driver’s License AND State-Issued Temporary (Paper) ID. If you have any additional questions please contact the venue.
- [Where can I park?](https://help.levitation.fm/en-US/where-can-i-park-4771706.md): Metered on-street parking and private lot parking is available in the area. We strongly advise carpooling, ride sharing and taxis to make sure you get home safely!
- [Do you take credit or debit cards?](https://help.levitation.fm/en-US/do-you-take-credit-or-debit-cards-4771771.md): Yes, the venue be equipped to accept all traditional forms of payment.
- [Is Austin Psych Fest ADA accessible?](https://help.levitation.fm/en-US/is-austin-psych-fest-ada-accessible-4771788.md): Yes, ADA guests will have free valet at the front entrance, and a special ADA seated area has been reserved at the venue. Outside chairs and camping chairs are not allowed. Please contact - info@thefaroutaustin.com venue for full details and accessib
- [What about safety and medical needs?](https://help.levitation.fm/en-US/what-about-safety-and-medical-needs-4771793.md): If you need medical attention, please alert venue staff or member of security staff to assist you. In the event of an immediate safety concern or medical emergency, please call 9-1-1. A safe environment is a top priority for all of us in the Austin m
- [Can I bring a camera?](https://help.levitation.fm/en-US/can-i-bring-a-camera-4771803.md): Disposable, small digital photography and removable lens cameras will be allowed. No flash photography allowed. Audio and video recording devices are prohibited. Additionally, please be respectful of other patrons and the artists when using your came
- [What can I bring and what is prohibited?](https://help.levitation.fm/en-US/what-can-i-bring-and-what-is-prohibited-4771805.md): Rules and acceptable items may vary from venue to venue, but here’s a general list:. What’s ACCEPTABLE: Small purse or backpack, cameras. Please remember, everyone is subject to search and photography policies can vary from artist to artist. What’s P
- [I want to give my ticket to someone else, how do I do that?](https://help.levitation.fm/en-US/i-want-to-give-my-ticket-to-someone-else-how-do-i-do-that-4771690.md): To transfer a ticket to another person, login to See Tickets and update the order with the new attendees information. For more information, visit THIS PAGE.
- [How do I contact Levitation?](https://help.levitation.fm/en-US/how-do-i-contact-levitation-5899562.md): For all questions about Austin Psych Fest 2026:. PRESS / MEDIA — Bailey Sattler — bailey@another-side.net. MARKETING — Aaron Owens — aaron@levitation.fm. SPONSORSHIP — Cody Cowan — cody@levitation.fm. GENERAL QUESTIONS — info@levitation.fm. For onlin
- [What is Levitation?](https://help.levitation.fm/en-US/what-is-levitation-4771820.md): Founded in 2008 as Austin Psych Fest by members of The Black Angels and friends, the independent event sparked a movement, inspiring the creation of similar events across the globe. Austin Psych Fest was renamed LEVITATION in honor of Austin’s psyche
- [What is Austin Psych Fest?](https://help.levitation.fm/en-US/what-is-austin-psych-fest-4771823.md): APF returned in April 2023 celebrating its 15 year anniversary with a 3 day throwback to the original multi-stage, single venue format. Austin Psych Fest honors the city’s 1960s psychedelic rock heritage and brings it into the here and now - bringing
- [Is there a Levitation in France?](https://help.levitation.fm/en-US/is-there-a-levitation-in-france-4771827.md): The French arm of Levitation celebrated its 12th year in 2025 with a sold out weekend in Angers, FR. The festival brings LEVITATION’s signature sights and sounds to this idyllic riverside city in the Loire Valley, in partnership with Radical Producti
- [What is RVRB?](https://help.levitation.fm/en-US/what-is-rvrb-4771829.md): (RVRB), the record label and creative collective behind these events, has released records by key bands in the psych and garage rock scene, and kicked off its Live at Levitation archive series in 2021 with live releases from King Gizzard & The Lizard
- [When will my pre-order ship?](https://help.levitation.fm/en-US/when-will-my-pre-order-ship-5581086.md): Pre-orders begin processing as soon as the item is fully received in stock from the manufacturer. Once received, you can expect your order to ship within 3–5 business days. If your pre-order is arriving later than originally advertised, rest assured
- [Can I get a refund on a pre-order?](https://help.levitation.fm/en-US/can-i-get-a-refund-on-a-pre-order-5581087.md): We do not provide refunds for pre-order items. Manufacturing delays are outside of our control, and delays do not qualify as out-of-stock situations under our refund policy. If you have a specific concern about a pre-order, email store@levitation.fm
- [Can I add items to an existing pre-order?](https://help.levitation.fm/en-US/can-i-add-items-to-an-existing-pre-order-5581088.md): Yes — if your order hasn't shipped yet, we can combine it with a new order.
- [What is your shipping policy?](https://help.levitation.fm/en-US/what-is-your-shipping-policy-4740942.md): Our current order processing time is approximately 3-5 business days for in-stock merchandise. We are unable to ship to P.O. Boxes. Please enter a physical address for shipping. During this processing time, your online order is transmitted to our ful
- [Where is my order?](https://help.levitation.fm/en-US/where-is-my-order-4744802.md): Once a package has gone untracked as delivered and without a tracking status update for 15 business days, we are able to classify it as lost mail and process a replacement or a refund. Before then, please leave feedback on the tracking page for the p
- [Is my order lost in the mail?](https://help.levitation.fm/en-US/is-my-order-lost-in-the-mail-4744806.md): Once a package has gone untracked as delivered and without a tracking status update for 15 business days, we are able to classify it as lost mail and process a replacement or a refund. Before then, please leave feedback on the tracking page for the p
- [Can you have more than one ShipTo address for Vinyl?](https://help.levitation.fm/en-US/can-you-have-more-than-one-shipto-address-for-vinyl-4744807.md): You can only have one Ship to address per order. If you wish to use more than one address, you must transmit separate orders.
- [Can I update an address on an open order?](https://help.levitation.fm/en-US/can-i-update-an-address-on-an-open-order-4744819.md): To update an address after an order is placed, select the order you wish to update on the Orders. Please keep in mind after an order is shipped we cannot change the routing while in transit. You will get a notification when your oder is on it's way.
- [How do I track my order?](https://help.levitation.fm/en-US/how-do-i-track-my-order-5581072.md): Once your order has shipped, you will receive a tracking number via email at the address used during checkout. If you haven't received a tracking email after 5 business days, please check your spam folder first, then contact us at store@levitation.fm
- [Can I combine shipping across two orders?](https://help.levitation.fm/en-US/can-i-combine-shipping-across-two-orders-5581073.md): Yes — if you want to combine shipping or add items to an existing order that hasn't shipped yet, we're happy to help.
- [Can I separate a pre-order from in-stock items to ship sooner?](https://help.levitation.fm/en-US/can-i-separate-a-pre-order-from-in-stock-items-to-ship-sooner-5581074.md): Yes — if your order contains both in-stock items and a pre-order, we can split them so your in-stock items ship now. Here's how:
- [Do you ship internationally?](https://help.levitation.fm/en-US/do-you-ship-internationally-5581075.md): Yes, we ship internationally via DHL. Orders are delivered by the destination country's postal service upon arrival. We are not responsible for items confiscated by customs. Please check your local import laws before ordering.
- [Who pays duties and taxes on international orders?](https://help.levitation.fm/en-US/who-pays-duties-and-taxes-on-international-orders-5581076.md): The customer is responsible for all import duties and taxes on international orders. These charges are not included in our prices or shipping rates. Duties and taxes are assessed at the time of delivery by your country's customs office. Please consul
- [What is your return policy?](https://help.levitation.fm/en-US/what-is-your-return-policy-4740948.md): We offer an Exchange Only Return Policy. If you find it necessary to exchange any part of your order, please return the item(s) within 30 days of delivery, with the supplied address label from your package, or ship to the address below with your name
- [What is your return and exchange policy?](https://help.levitation.fm/en-US/what-is-your-return-and-exchange-policy-5581077.md): We offer an Exchange Only Return Policy in most situations — we issue store credit, not cash refunds. Partial store credit may be issued for items that are not in original condition or missing parts (if not due to our error). Items returned more than
- [How do I start a return or exchange?](https://help.levitation.fm/en-US/how-do-i-start-a-return-or-exchange-5581078.md): To initiate a return or exchange, email us at store@levitation.fm with:. Once confirmed, ship the item(s) back using the address label included in your original package, or contact us for the return address. Include your name, email address, and orde
- [Who pays for return shipping?](https://help.levitation.fm/en-US/who-pays-for-return-shipping-5581081.md): Unless your item was defective or we shipped the wrong item, you are responsible for return shipping costs. Shipping costs are non-refundable. If you receive store credit, the cost of return shipping will be deducted from your credit. For items over
- [When will I receive my store credit?](https://help.levitation.fm/en-US/when-will-i-receive-my-store-credit-5581082.md): Once we receive and inspect your return, we'll email you within 24–48 hours to confirm receipt and whether your store credit has been approved. If approved, the credit is applied to your account automatically and can be used on any future order.
- [My item arrived defective or incorrect — what do I do?](https://help.levitation.fm/en-US/my-item-arrived-defective-or-incorrect-%E2%80%94-what-do-i-do-5581083.md): We're sorry about that — we'll make it right at no cost to you. Email store@levitation.fm with:. We'll arrange a replacement as quickly as possible. You will not be charged for return shipping in these cases.
- [Are there situations where I can get a cash refund?](https://help.levitation.fm/en-US/are-there-situations-where-i-can-get-a-cash-refund-5581084.md): Our exchange-only policy does not apply in all cases. We do issue cash refunds when:. Note: Out-of-stock status does not apply to pre-order items delayed by manufacturing — those are not eligible for refunds. If you believe you're owed a cash refund,
- [I received a gift — can I return it?](https://help.levitation.fm/en-US/i-received-a-gift-%E2%80%94-can-i-return-it-5581085.md): Yes. If the item was marked as a gift when purchased and shipped directly to you, we'll issue a gift credit for the value of the return. If the item was not marked as a gift (e.g. the gift-giver had it shipped to themselves first), the refund or cred
- [What is your order processing time?](https://help.levitation.fm/en-US/what-is-your-order-processing-time-5581071.md): Our current order processing time is approximately 3–5 business days for in-stock merchandise. During this time, your order is transmitted to our fulfillment center (El Famoso, Austin TX) and processed for shipment as quickly as possible. Note: We ar