What is your shipping policy?Updated 2 months ago
Our current order processing time is approximately 3-5 business days for in-stock merchandise.
We are unable to ship to P.O. Boxes. Please enter a physical address for shipping.
During this processing time, your online order is transmitted to our fulfillment center and processed for shipment as quickly as possible. Shipping rates are calculated based on total weight and dimensions of the item(s) ordered and the shipping zip/postal code. All orders will receive a shipping tracking number which will be sent to the customer email upon fulfillment of the order.
PRE-ORDERS ORDERS
Pre-orders begin processing as soon as the item is in stock and fully received. You can expect your order to ship 3-5 business days after the item is received in stock.
COMBINING SHIPPING & ADDING ITEMS TO PRE-SALE ORDERS
If you want to combine shipping, or add additional items to an order that is waiting for shipment, we're happy to do this for you.
Please complete your additional order and then email us with the order numbers for both orders. Our order numbers look something like this: #LV1967
We will refund the difference in shipping cost and ship both orders together.
SEPARATING ITEMS IN ORDER DUE TO SHIPPING TIMELINES
This is a another common request which we're happy to help with. In this situation you ordered multiple items and then realized that your order contains a pre-order that won't be shipping for a while. But you'd like to get the items that are ready now shipped out sooner. The only way to do this is to refund the original order, and make two separate orders.
In order to do this - make your two orders - one with the in-stock item(s) you want ASAP, and another with your pre-orders. Send us a message with your order number, and we'll refund the original order.
INTERNATIONAL ORDERS
International orders will be shipped via DHL Service and will be delivered by the destination country’s postal service. International delivery times average 4-10 business days once shipped (please allow up to 5 days for order processing before the item ships), but will depend on the destination country and can be delayed in customs. Depending on the destination country, orders could take up to 4-6 weeks. Please be aware that we are not responsible for products confiscated by the legal authorities of your country or state; we advise you to check your local customs office regarding import laws in advance, before ordering, if you suspect that your country bans any products.
The customer is responsible for all shipping charges for any international orders that are refused upon delivery.
Please note that oversized items or items that are heavier in weight may be restricted to delivery to the Continental US only due to international carrier restrictions. We apologize for this inconvenience, and are hoping to offer expanded services in the near future.
International Shipping Duties and Taxes
Orders shipping to destinations outside the United States might incur import fees and duties & taxes that are not reflected in our prices. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country's duties and taxes.
Per the terms of our return policy, please note that shipping arrangements and costs incurred to return items are the customer’s responsibility.
Vinyl + Electronics Shipping
Thanks for your order! Our Vinyl partner AEC currently supports domestic shipping via USPS (United Status Postal Service) UPS and FedEx. Our USPS domestic service is Ground Advantage & Priority Mail. Our UPS and FedEx domestic services are Next Day AM, Next Day PM and 2nd Day Air. Our International services include UPS Worldwide Express, DHL Worldwide Express and FedEx International.
In general, AEC ships Monday through Friday. During heavy volume periods, Saturday shipment may be added. Package carriers do not offer pick-up on Sundays or legal holidays, therefore we would not be processing orders on those days. In the unusual event of weather emergency, natural disaster, or other event beyond our control, we would abide by the schedules of our carriers; if they are not picking up, and/or if South Florida airports are closed, we would be limited in our ability to ship.
Apparel and Mugs, Glassware Shipping
Shipping Options & Speeds
Flat Rate (Standard): ~3–4 business days after fulfillment
Express: ~1–3 business days post-fulfillment
International (to US & Canada from other regions):
Flat Rate (Standard): ~5–20 business days
Standard DDP (Delivered Duty Paid): ~3–5 business days (up to 12 for Atlantic regions) — Canada only
Express: ~1–3 days
Flat Rate (Standard): ~5–20 business days
Standard DDP: ~3–7 business days (UK only)
Express: ~1–3 business days post-fulfillment