Returns
What is your return policy?
We offer an Exchange Only Return Policy. If you find it necessary to exchange any part of your order, please return the item(s) within 30 days of delivery, with the supplied address label from your package, or ship to the address below with your name
What is your return and exchange policy?
We offer an Exchange Only Return Policy in most situations — we issue store credit, not cash refunds. Partial store credit may be issued for items that are not in original condition or missing parts (if not due to our error). Items returned more than
How do I start a return or exchange?
To initiate a return or exchange, email us at [email protected] with:. Once confirmed, ship the item(s) back using the address label included in your original package, or contact us for the return address. Include your name, email address, and orde
Who pays for return shipping?
Unless your item was defective or we shipped the wrong item, you are responsible for return shipping costs. Shipping costs are non-refundable. If you receive store credit, the cost of return shipping will be deducted from your credit. For items over
When will I receive my store credit?
Once we receive and inspect your return, we'll email you within 24–48 hours to confirm receipt and whether your store credit has been approved. If approved, the credit is applied to your account automatically and can be used on any future order.
My item arrived defective or incorrect — what do I do?
We're sorry about that — we'll make it right at no cost to you. Email [email protected] with:. We'll arrange a replacement as quickly as possible. You will not be charged for return shipping in these cases.
Are there situations where I can get a cash refund?
Our exchange-only policy does not apply in all cases. We do issue cash refunds when:. Note: Out-of-stock status does not apply to pre-order items delayed by manufacturing — those are not eligible for refunds. If you believe you're owed a cash refund,
I received a gift — can I return it?
Yes. If the item was marked as a gift when purchased and shipped directly to you, we'll issue a gift credit for the value of the return. If the item was not marked as a gift (e.g. the gift-giver had it shipped to themselves first), the refund or cred